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Support

Something not working, or not obvious? Email [email protected] and describe what you were doing when it went wrong. Mention your device and whether you were on the app or the website — it makes the fix much faster.

Getting started

  • Sign in with your iUtils account. Fit uses the same login as the rest of iUtils.
  • Pick a program under Training → Programs, or build your own routine. There are published programs for strength, hypertrophy, running, and general fitness.
  • Log a workout from Today. The workout of the day for your assigned program is at the top.
  • Record a run from Cardio → Record. On the iOS app you can lock your phone and put it in your pocket; recording continues.

Common questions

Can I keep my screen off while running?

Yes, in the iOS app. Allow location access "Always" the first time you are asked, then start the activity and lock the phone. In a mobile browser the screen has to stay on — browsers stop giving out location when the page is hidden, which is why the iOS app exists.

Barcode scanning is not finding my food.

Barcodes are looked up against Open Food Facts and the USDA database. Regional or store-brand products are often missing. You can add the item manually and it will be saved for next time.

How do I log loose fruit and vegetables?

Type the 4- or 5-digit PLU number from the produce sticker into the diary search — 4011 is bananas, 4046 is a small Hass avocado. A 9 in front means organic (94011), and Fit logs it as organic. One tap logs one typical piece; change the grams to log by weight. Nuts, herbs and leaves log by the gram. You can also search by name, like "gala", "courgette" or "jazz". Fit knows every code on the official IFPS list; for the few it has no trusted nutrition for, it asks you for the calories rather than guessing. Codes 3170 to 3270, and others IFPS sets aside, are assigned by each store, so Fit cannot know them. Scanning a sticker only works on some phones, so typing the number is the reliable way. If Fit does not know a code it says so, and you can quick-add the calories instead.

Can I import a program from somewhere else?

Yes. Training → Programs → Import lets you paste a program written in plain text — the kind of thing a coach emails you, or a spreadsheet copied straight out of the cells. The app parses it into weeks, days, and exercises and shows you the result before saving.

My units are wrong.

Settings → Profile → Units. Switching between metric and imperial converts everything already logged; nothing is lost.

How do I delete my account?

Settings → Profile → Delete account. It permanently removes your Fit account and your training data. Export anything you want to keep first. Your iUtils sign-in is a separate account; this page says what is deleted and how to delete the iUtils account too.

Subscriptions and Fit Pro

How do I cancel?

  • iPhone or iPad: Settings → your name → Subscriptions → iUtils Fit → Cancel Subscription. Or open your App Store subscriptions.
  • Android: Google Play → your profile → Payments & subscriptions → Subscriptions → iUtils Fit → Cancel. Or open your Play subscriptions.
  • Web (paid by card): sign in at fit.iutils.net → Settings → Billing, which opens the Stripe billing portal, then Cancel plan.

Cancel where you subscribed: each store only sees its own subscriptions. Pro stays on until the end of the period you paid for, then your account goes back to Free with everything you logged intact.

How do I restore a purchase?

  • iPhone or Android: sign in with the same iUtils account, open Settings → Billing in the app and tap Restore purchases. The store account on the phone must be the one that bought it.
  • Web: nothing to restore. Sign in with the same iUtils account and Pro is there.
  • Pro not showing? Restore purchases on the phone that bought it. Pro bought on one platform works on all of them under the same iUtils account. Still missing? Email [email protected].

How do I get a refund?

The full subscription terms, including automatic renewal and free trials, are in the Terms of Use.

Reporting a person or a post

Every post, comment, circle, competition, outing and spot note has a … menu with Report and Block. Block works at once. Reports are reviewed within 24 hours. For anything urgent, email [email protected].

Reporting a bug

Send it to [email protected] with what you expected to happen, what happened instead, and a screenshot if you have one.

Privacy and terms

What the app collects and how to delete it is set out in the privacy policy. The rules for using Fit and for Fit Pro are in the Terms of Use.

One important note

Fit is a training log, not a medical device. Its estimates are informational. If something hurts, talk to a professional rather than to an app.